Return Policy

Thank you for choosing SVS Fine Jewelry. We want you to love what you take home, so here is how returns and exchanges work for purchases made on svsfinejewelry.com.

Policy at a Glance

• Returns: Full refund within 14 days of delivery on in-stock items that are unworn, in their original packaging, with all tags attached.
• Exchanges: Within 30 days of delivery, for another item or for store credit.
• Holiday gifts: Purchases made November 1 through December 24 may be exchanged through January 9. Sale merchandise is not eligible for the extended holiday window.
• Final sale: Items marked 40% off or more, loose diamonds, and custom or special-order pieces, including rings created in our online ring builder and rings ordered in a special size.
• Return authorization: Every return needs a return authorization (RA) number. Call 516-766-2614 or email info@svsfinejewelry.com before sending anything back.
• Showroom purchases: Items bought in our Oceanside showroom follow the policy printed on your in-store receipt.

Choosing a Loose Diamond

Every loose diamond is sourced specifically for your order, so loose diamonds are final sale. That is why we encourage you to choose your diamond with one of our diamond specialists, in our Oceanside showroom or by appointment, where you can compare stones side by side before you decide.

Diamonds purchased from SVS are backed by our Diamond Price Match Guarantee and our Lifetime Diamond Trade Up, which credits 100% of your diamond's original price toward a larger or higher-quality diamond, for life. Lab grown diamonds are excluded from both programs.

Please read the sections below for full details.

Returning Your Purchase

How to Return an Online Purchase

1. Request a return authorization. Call 516-766-2614 or email info@svsfinejewelry.com within the return or exchange window. We reply within one business day with your return authorization (RA) number.
2. Bring it in or ship it back. You are welcome to return your item to our Oceanside showroom. To return by mail, use a trackable, insured carrier for the full value of the item. Return shipping is the customer's responsibility, and we are not responsible for packages lost or damaged in transit without tracking and insurance.
3. Pack it carefully. Return the item unworn in its original packaging, with all tags attached, inside a sturdy shipping box. Write your RA number clearly on the outside of the box. Packages that arrive without an RA number will be refused.
4. Include your paperwork. Enclose your receipt or order number and the original grading report for any diamond purchase. A $75 report replacement fee applies to any diamond returned without its original grading report.

Send returns to:
SVSFineJewelry.com
3323 Long Beach Road
Oceanside, NY 11572

Return Conditions

What Can Be Returned

To qualify for a refund or exchange, items must be unworn, undamaged and in saleable condition, in their original packaging with all tags attached, and returned with an RA number within the return or exchange window. Earrings may be returned if they are unworn.

Final Sale Items

The following items cannot be returned or exchanged:

• Sale items marked 40% off or more
• Loose diamonds
• Custom and special-order pieces, including rings created in our online ring builder and pieces ordered from a designer showroom sample
• Rings ordered in a special size that is not our in-stock size
• Any item resized, engraved, personalized or otherwise altered at your request. Once a piece has been worked on, it can no longer be sold as new.
• Gift cards

Canceling a Custom or Special Order

Custom and special orders may be canceled within 48 hours of placing the order. After 48 hours, payment toward the order is non-refundable, because production with our designers has already begun.

Showroom Purchases

Items purchased in our Oceanside showroom follow the return policy printed on your in-store receipt.

Receiving a Refund

How Refunds Work

Once your return arrives and passes inspection, we issue your refund to the original form of payment within 3 business days. Please allow 7 to 10 business days for the credit to post from your bank or card issuer. Purchases paid with financing are refunded to the financing account used for the purchase. Original shipping charges are not refundable.

Choosing Store Credit Instead

You may choose store credit instead of a refund. Store credit is available in your choice of two forms:

• A website store credit code you can use to shop on svsfinejewelry.com
• A physical SVS gift card, redeemable in our Oceanside showroom

Gift Returns

Gifts returned without a receipt are eligible for exchange or store credit only, in the same two forms above.

Exchanges

How Exchanges Work

You may exchange an eligible item within 30 days of delivery for another piece or for store credit. Items must be unworn, in their original packaging with all tags attached, and returned with an RA number. Many of our pieces are one of a kind and cannot be replaced with an exact match. In that case, you may choose another piece or store credit for the full purchase amount.

Holiday Exchanges

Gifts purchased November 1 through December 24 may be exchanged through January 9. Sale merchandise is not eligible for the extended holiday window.

Price Differences and Shipping

If your new piece costs more, you pay the difference. If it costs less, the balance is issued as store credit, as a website store credit code or a physical SVS gift card. We ship your new piece free on exchanges of $75 or more, the same as our standard shipping policy. Standard shipping charges apply to exchanges under $75.

Manufacturing Defects

Every piece is hand-inspected before it ships. If your item arrives with a manufacturing defect, contact us within 30 days of delivery and we will repair it, replace it or exchange it.

Order Cancellations and Amendments

How Orders Are Processed

We do our best to ship every in-stock order the same day, Monday through Friday. Every online order first goes through a fraud protection review to protect you and your purchase. Most orders clear quickly, but the review can take up to 24 hours, and your order ships as soon as it clears. We do not ship on weekends.

Changing or Canceling an Order

If you need to change or cancel an order, call 516-766-2614 or email info@svsfinejewelry.com right away, and we will do our best to help before it ships. Once an order has shipped, our standard return and exchange policy applies.

Custom and Special Orders

Custom and special orders, including ring builder orders, may be canceled within 48 hours of placing the order. After 48 hours, payment toward the order is non-refundable.

Custom and Special Order Items

What Counts as a Special Order

• Rings created in our online ring builder
• Pieces ordered from a designer showroom sample
• Rings ordered in a size other than our in-stock size
• Custom designs created by our team
• Any piece resized, engraved, personalized or otherwise altered at your request

Lead Times

Special orders are made for you, so they do not ship overnight. Typical lead times are 2 to 6 weeks for designer pieces, 2 to 4 weeks for ring builder orders, and up to 4 weeks for custom designs made in our Oceanside workshop. We confirm your timeline when you place your order.

Why Special Orders Are Final Sale

Every special order is built to your specifications and cannot be resold, so these pieces cannot be returned or exchanged. Special orders may be canceled within 48 hours of placing the order. After 48 hours, payment toward the order is non-refundable.

See It Before You Order

We want you to order with confidence. Book an appointment to try on our designer samples in our Oceanside showroom, or text our team at 516-766-2614 for additional photos, video and sizing help before you order.

Advertising & Website Content Errors

For pricing and product information terms, see our Terms & Conditions.

Questions About a Return or Exchange?

Our team is happy to help. Call or text 516-766-2614 during showroom hours, email info@svsfinejewelry.com, or visit us at 3323 Long Beach Road in Oceanside.