At SVS Fine Jewelry, we try to make every shopping experience unforgettable. We want you to be thrilled with your purchase from SVSFineJewelry.com and tell others to shop with us too!
Therefore, we offer a 14 day full refund from the date of delivery, on any purchase that shows no wear and all tags are attached. Simply give us a call within 14 days of receipt and we will happily exchange or refund your money, no questions asked! Please include the original or a copy of the receipt with any return. If your purchase does not fit properly we will make as many adjustments as necessary to ensure a proper fit. To obtain authorization for a return call (516) 766-2614 or email firstname.lastname@example.org
Please note that ALL SALE ITEMS ARE FINAL SALE.
**Please note, purchases made in our Oceanside, NY store and not on-line are subject to our standard in store return policy printed on your receipt.
Designer Engagement Rings & Designer wedding bands are custom made items (custom orders) and are not eligible to return.
Diamond Eternity Bands are 100% refundable unless the ring is smaller than a finger size of 5 or larger than a size 7.
**Custom orders may only be canceled within 48 hours from the time the order is placed. After 48 hours the deposit/payment towards your order is non-refundable.
How do I make an exchange?
Simply call customer service at (516) 766-2614 to obtain an RA# (Return Authorization #) or email email@example.com Please securely pack and seal the return merchandise.
Where do I send my return or exchange?
Please remember to call first to obtain an RA# for your return or exchange. Packages sent to us for return or exchange without an RA# visible on the outside of the box will be refused. Please send your return or exchange to:
3323 Long Beach Road, Oceanside, NY 11572
Be sure to include the original diamond certificate for any diamond purchase. A fee of $75 will be applied for any diamond returned without the original certificate.
Our Lifetime Diamond Guarantee
At SVS Fine Jewelry we offer a lifetime loose diamond upgrade guarantee. If you purchase a loose diamond from SVS and want to trade it in later, we will give you 100% of your original purchase towards the purchase of a new diamond of greater value. This diamond trade up guarantee is for diamonds only, not mountings*
* Setting charge extra. The diamond being upgraded must be in its original condition free of any chips or scratches, and also must be accompanied by the original laboratory report and /or SVS appraisal.
-Free appraisal for insurance purpose
-Free maintenance and inspection
-Free insurance for one year (certain restrictions apply, see store)
-Friendly service with a smile
We look forward to serving all your jewelry needs.