At SVS Fine Jewelry, we try to make every shopping experience unforgettable.
We want you to be thrilled with your purchase from SVSFineJewelry.com and tell others to shop with us too!
Free Standard Shipping On All Orders Over $50
We offer a 14 day full refund from the date of delivery, on any purchase that shows no wear and all tags are attached. Simply give us a call within 14 days of receipt and we will happily exchange or refund your money, no questions asked! Please include the original or a copy of the receipt with any return. If your purchase does not fit properly we will make as many adjustments as necessary to ensure a proper fit. To obtain authorization for a return call (516) 766-2614 or email firstname.lastname@example.org
Please note that ALL SALE ITEMS ARE FINAL SALE.
**Please note, purchases made in our Oceanside, NY store and not on-line are subject to our standard in store return policy printed on your receipt.
Designer Engagement Rings & Designer wedding bands are custom made items (custom orders) and are not eligible to return.
Diamond Eternity Bands are 100% refundable unless the ring is smaller than a finger size of 5 or larger than a size 7.
**Custom orders may only be canceled within 48 hours from the time the order is placed. After 48 hours the deposit/payment towards your order is non-refundable.
Advertising and Website Content Errors
While we try to make sure that all prices posted here are accurate at all times, we are not responsible for typographical and other errors that may appear on the website. If the posted price for an item is incorrect due to typographical or other error (e.g., data transmission), SVS is only responsible for the correct price, which we will endeavor to provide to you as soon as we become aware of the error. We make every effort to provide you the most accurate, up-to-the-minute information. However, it is your responsibility to verify with SVS that all details listed are accurate.
Item images and descriptions posted on our website pages are the representations provided by our suppliers. Please note that actual items may differ slightly from specifications and/or the pictures. SVS is not responsible for typographical, pricing, product information, advertising or shipping errors. Advertised prices and available quantities are subject to change without notice.
In the event an item is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, SVS shall have the right to refuse or cancel any orders placed for item listed at the incorrect price.
Changes to Website; Limitation of Access
SVS may, in its sole discretion and without prior notice or liability, discontinue or alter any aspect of the website, including, but not limited to, (a) restricting the time of availability, (b) restricting the availability and/or scope of the website for certain platforms (i.e., computer types and operating systems), (c) restricting the amount of use permitted, and (d) restricting or terminating any user's right to use the website.
Returns & Exchanges
How do I make an exchange?
Simply call customer service at (516) 766-2614 to obtain an RA# (Return Authorization #) or email email@example.com Please securely pack and seal the return merchandise.
Where do I send my return or exchange?
Please remember to call first to obtain an RA# for your return or exchange. Packages sent to us for return or exchange without an RA# visible on the outside of the box will be refused. Please send your return or exchange to:
3323 Long Beach Road
Oceanside, NY 11572
Be sure to include the original diamond certificate for any diamond purchase. A fee of $75 will be applied for any diamond returned without the original certificate.
Our Lifetime Diamond Guarantee
At SVS Fine Jewelry we offer a lifetime loose diamond upgrade guarantee. If you purchase a loose diamond from SVS and want to trade it in later, we will give you 100% of your original purchase towards the purchase of a new diamond of greater value. This diamond trade up guarantee is for diamonds only, not mountings*
* Setting charge extra. The diamond being upgraded must be in its original condition free of any chips or scratches, and also must be accompanied by the original laboratory report and /or SVS appraisal.
- Free sizing
- Free cleaning
- Free appraisal for insurance purpose
- Free maintenance and inspection
- Free insurance for one year (certain restrictions apply, see store)
- Friendly service with a smile
We look forward to serving all your jewelry needs.